The Rachel Crossbody/Handbag
Certain garments will fit differently to different body shapes due to fabric, cut, and manufacturer.
We offer free shipping within the US! There is a $5.95 shipping fee if a discount code is used or clearance/sale item(s) is/are purchased.
Orders placed Monday through Friday before 8AM CST will be packaged and shipped the next business day. Orders placed on Friday after 8AM CST, Saturday, and Sunday will be packaged and shipped on the following business day.
Please note: Due to increased traffic during sales and holidays, orders may take longer to process.
We ship with USPS Priority Mail, USPS First Class Mail, and UPS Ground. Shipments usually take 2-5 business days to receive your order based on location, but shipments can take up to 10 business days. Please remember that delivery time does not include Saturdays, Sundays or Holidays.
Tracking information for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then we suggest reaching out to your local post office by visiting or calling the local phone number and providing your name, address, and tracking number.
We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We also offer free in-store pick up at our Biloxi and Ocean Springs locations. Once your order is ready for pick up, you will receive a phone call.
Merchandise may be returned within 14 days from the date the order was placed for refund or within 30 days from the date the order was placed for an online store credit.
All merchandise must be returned unworn, unwashed, unaltered and with original tags attached. Any merchandise returned with makeup, deodorant, perfume, smoke, or similar product stains and/or odors will not be accepted, returned to sender, and subject to a shipping charge. Shoes must be returned in their original box with additional packaging. Shoes returned with tape and/or mailing labels affixed on original box will not be accepted, will be returned to sender, and subject to a shipping charge. Shoes without original box will not be accepted, will be returned to sender, and subject to a shipping charge.
Holiday Return Policy: All Orders placed between Monday, November 1, 2021 and Saturday, December 25, 2021 must be postmarked by Jan. 15, 2022 to be eligible for Store Credit. All other orders fall under the regular return policy.
Please note: All swimwear is FINAL SALE. All face masks are FINAL SALE.
Please note: All items marked down and/or included in sales/discounts 40% OFF or more are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!
Please note: All items purchased during the $20 Must Have Monday sales are non-refundable. Items may be exchanged for a different size, if available.
Due to the high-volume of orders we receive, we do not technically process exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund.
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.
- Refer to the complete Return Policy above to ensure that your return meets all criteria. If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- Complete the return form that is included in your order and include it inside the package with the item(s) you are returning.
- Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
- Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification.
Attention Returns Department –
Bella Rose Boutique
14321 Creosote Road
Gulfport, MS 39503
Please let us know your questions or concerns. You can email us at firstname.lastname@example.org or give us a call 228-388-3198.