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Return Policy

RETURN POLICY:
Merchandise may be returned within 14 days from the date the order was placed for refund or within 30 days from the date the order was placed for an online store credit.

All merchandise must be returned unworn, unwashed, unaltered and with original tags attached. Any merchandise returned with makeup, deodorant, perfume, smoke, or similar product stains and/or odors will not be accepted, will be returned to sender, and subject to a shipping charge. Shoes must be returned in their original box. Shoes without original box will not be accepted, will be returned to sender, and subject to a shipping charge.

Please note: All swimwear is FINAL SALE. 

Please note: All items marked down and/or included in sales/discounts 40% OFF or more are non-returnable, non-refundable and FINAL SALE!  These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!

Please note: All items purchased during the $20 Must Have Monday sales are non-refundable. Items may be exchanged for a different size, if available.  Please contact us via email (ShopBellaRose@yahoo.com) prior to exchanging item(s).

Holiday Return Policy: All Orders placed between Friday, November 23, 2018 and Tuesday, December 25, 2018 must be postmarked by Jan. 8, 2019 to be eligible for Store Credit. All other orders fall under the regular return policy.

EXCHANGES:
Due to the high-volume of orders we receive, we do not technically process exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund.

DEFECTIVE:
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.

RETURNING

  1. Refer to the complete Return Policy above to ensure that your return meets all criteria. If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
  2. Complete the return form that is included in your order and include it inside the package with the item(s) you are returning.
  3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
  4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification.

Please address your returns to:
Attention Returns Department –
Bella Rose Boutique
2600 Beach Blvd Suite 35
Biloxi, MS 39531

Please let us know your questions or concerns. You can call us at (228) 207-2845, Monday-Friday 10AM-5PM Central Standard Time or via email (shopbellarose@yahoo.com).